De-escalation Course

Includes De-Escalation Course Certificate!

This two-hour educational program will provide participants with:

A thorough understanding of the four phases of behavior management.
Effective communication techniques and body language strategies to de-escalate situations before they escalate.
Comprehensive approaches to managing all stages of interaction, from initial contact during a crisis to post-incident debriefing with colleagues.
A thorough understanding of the ABCs of behaviour (Antecedent, Behaviour, Consequence), allowing for a deeper insight into behavioural patterns.
An overview of the brain regions involved in impulse control and their role in behaviours.
Proven methods for maintaining calm and composure when working with clients in crisis situations.