Communicating in Conflict
$59.99
Conflict is a normal part of care work, but without the right tools, it can impact client safety, team communication, and a PSW’s mental wellness.
This course provides PSWs with practical, healthcare‑specific strategies to recognize early signs of conflict, navigate difficult conversations, address sensitive topics with professionalism, and protect their emotional well-being. Through interactive scenarios, reflection, and guided practice, learners build confidence managing conflict in homes, long‑term care, and community settings.
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- Designed for PSWs